Long-term product support
General
Bismutcode is a brand that stands for quality. Quality means that our products and their functions will serve our customers for a long time. We achieve this not only through particularly high manufacturing quality, but also through strategies that promote the sustainability of our products, such as “You own what you buy” and “Right to Repair.”
You own what you buy
This should actually be a matter of course. You buy something, so it belongs to you and you can use it as you see fit and even modify it. Since the dawn of the digital age, however, this has been slowly changing. Many new products are based on online services without which they simply cannot function. Companies reserve the right to shut down these online services whenever they want, or if they go bankrupt, no one can take care of that online service anymore. This means that your otherwise practical product is now completely useless. “You own what you buy” refers to products that do not follow such practices, i.e., they can be used by the customer as long as the customer takes care of their product and does not rely on the online service described above. We at Bismutcode support this and apply this practice extensively to our products. We are convinced that it can only be beneficial for everyone if products can serve customers for as long as possible, even if certain services are no longer offered by the company. For you, this means that once you have purchased something from us, you can always use it and you don’t have to worry that one day your product will suddenly stop working without any way to get it working again.
Right to Repair
Under EU law, every manufacturer must enable its customers to repair purchased products and provide spare parts for this purpose. There is now a trend among some manufacturers to try to circumvent this through various strategies. Products are deliberately designed to be more difficult to repair. This often means that special tools have to be purchased from the manufacturer, which are extremely expensive. While this does not completely prevent repairs, it makes them so difficult that it is often more worthwhile to simply buy a new product instead of repairing the old one. The “right to repair” is therefore becoming a buzzword for companies that do not support such tactics, and we want to join them. When designing our products, we make sure that they are easy to repair and that spare parts are easy to obtain in order to keep repair costs as low as possible. In our opinion, the ease of repairing a product is a key factor in its longevity.
Open Source
We provide our customers and the community with the blueprints for our mice and other electronic products. This allows individuals to independently procure replacement parts or even manufacture them themselves and, if necessary, use components for their own purposes.
Environmental protection
If you would like to know how our sustainability also protects the environment, you can find out more on the following page: